Shipping

We offer complimentary shipping within the European Union.
Ready-to ship orders are processed within 3-5 business days. Estimated delivery time is 5–7 business days from dispatch.
All orders are shipped with tracking and insurance.
Once your order has been dispatched, you will receive a shipping confirmation with tracking details.
Personalised or made-to-order pieces require additional processing time. Estimated lead time will be confirmed at the time of order.

International Shipping

We ship worldwide.
For destinations outside the European Union, shipping costs are calculated at checkout. Estimated delivery time is typically 7-14 business days from dispatch, depending on destination and customs processing.
Where applicable, import duties, taxes and customs fees are the responsibility of the recipient and are not included in the product or shipping price unless otherwise stated at checkout.
Please note that customs procedures may occasionally cause delays beyond our estimated delivery times.

Returns

We hope you will love your Shugosha piece. If you wish to return an item, please contact us at customercare@shugo-sha.com within 14 days of receiving your order.
Once your return has been requested, the item must be sent back within 14 days.
Items must be returned in their original condition: unworn other than not for fitting, unwashed, undamaged and with all original tags attached.
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.
Once your return has been received and inspected, your refund will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.
Personalised or made-to-order pieces cannot be returned or refunded unless they are faulty or not as ordered.

Exchanges

We do not currently offer direct exchanges.
If you would like a different size, colour or style, please return the original item in accordance with our Returns Policy and place a new order for your preferred piece.
If you need assistance choosing the right size or piece, please contact us at customercare@shugo-sha.com before ordering.